Invoice Implementation Specialist

  • Job Tracking ID: 512285-649135
  • Job Location: Rochester, NY
  • Job Level: Mid Career (2+ years)
  • Level of Education: 2 year degree
  • Job Type: Full-Time/Regular
  • Date Updated: September 13, 2018
  • Years of Experience: 2 - 5 Years
  • Starting Date: ASAP



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Job Description:

Primarily responsible for providing a professional and positive experience for the client during the implementation phase of transitioning telecom invoices into Calero's proprietary software platform and providing support to Invoice Specialist team.

Responsibilities:

  • Work with Program Managers and the client to obtain vendor and account information
  • Review Implementation Workbook information received from the client for completeness and convert to Content Management Implementation tracker
  • Set up client communication and system infrastructure
  • Establish electronic data feeds / set electronically available invoices to paperless
  • Resolve issues and escalations regarding media type, media delivery and missing media
  • Ensure established procedures and best practices are followed
  • Provide status updates at weekly client implementation meeting
  • Monitor and address missing invoices, working with vendors to ensure
  • Know and understand the differences in Telco media (EDI, CABS, CD Media) to insure the clients' needs are being met with regards to level detail, data availability, bill cycle date, bill consolidation and missing bill volume
  • Participate in quarterly reviews of existing clients' import methods
  • Test changes/enhancements to existing readers

Education:

  • Associates' degree; minimum 4 years' relevant work experience or equivalent combination of education and experience

Experience and Skills:

Experience:

  • Minimum 3 years' previous experience in telecom billing, including knowledge of invoice formats, vendor contracts and customer service requests
  • Attention to detail and very strong organizational and analytical skills
  • Excellent written and verbal communications, along with customer service skills
  • Ability to manage several customers at one time